Kendall Subaru Service Advisor
About The Position
Kendall Subaru of Eugene is seeking strong, energetic candidates to join their Service team and help redefine the Automotive service experience. As a Service Advisor, you will be the first point of contact for customers in the service department, aiming to build lifelong service customers. This role operates in a fast-paced environment, serving clients throughout the community. The ideal candidate will have high-level customer service experience, strong time management, work ethics, and communication skills, with the ability to make recommendations and prioritize customer needs effectively. You will interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, ensure work is performed correctly, research vehicle history, maintain customer information, and schedule appointments. Communication is key in relaying information between customers and technicians for accurate vehicle diagnosis.
Requirements
- A valid driver’s license.
- A good driving record.
- High level customer service experience.
- Demonstrated time management skills.
- Strong work ethics.
- Strong communication skills.
- Ability to make recommendations and prioritize items in order of importance for customers.
- Ability to effectively communicate information from the customer to the technician to properly diagnose their vehicles.
Nice To Haves
- Knowledge of automobile repair and maintenance.
- 2 years of service writing experience.
Responsibilities
- Interfacing and communicating with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
- Verifying work was properly performed and diagnosed.
- Researching vehicle history to make educated recommendations.
- Inputting and maintaining customer information.
- Completing work tasks in an efficient and organized manner.
- Using telephone, email, and chat systems to communicate with customers throughout the day.
- Scheduling service appointments.
Benefits
- Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off
- Shop Manager on-site for assistance
- Fair dispatching/team work environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Discounts on parts, service and vehicle purchases for your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
