Service Advisor

Russell Barnett Ford•Winchester, TN

About The Position

The Service Advisor greets customers, listens to their needs, and schedules appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. Service Advisors help customers understand recommended maintenance and repair costs, monitor vehicle progress, keep customers informed, and explain completed work and charges. The position is with a Ford dealership and emphasizes customer service, integrity, and a positive, energetic approach.

Requirements

At least 1 year of experience in a service department.
Knowledge of automobiles and the ability to identify problems quickly.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.
Basic computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Positive, friendly, and energetic personality.
Personal and professional integrity.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.
Past experience as a service advisor, assistant lane manager, or service consultant.
A proven record of achieving exceptional customer satisfaction.
A desire for a long-term career with a growing organization.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and service history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.