Kelley Auto Mall of Decatur Service Advisor

Kelley Automotive Group LLC•Decatur, IN

154d•Hybrid

About The Position

The Service Advisor is responsible for writing service orders and selling service, ensuring firm customer satisfaction, and contributing to the service department's profitability. This role involves managing customer relationships, overseeing service operations, and maintaining interdepartmental cooperation.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license.
Professional personal appearance.
Excellent communication skills.
Some computer skills needed.

Nice To Haves

Sales and supervisory experience preferred.
Experience in the automotive industry is desired.

Responsibilities

Write service orders and sell service.
Ensure customer satisfaction and resolve complaints.
Build clientele for the dealership.
Set clear standards for customer treatment.
Build, train, and maintain a service organization that ensures customer satisfaction.
Ensure profitability of the service team through the sale of high quality service.
Stay informed of all local, state, and federal laws pertaining to the service department.
Assist technicians in completing correct repair procedures the first time.
Set and maintain daily goals to ensure service team performance.
Maintain communication with the customer during the repair process.
Inform the service manager of any equipment needing repair.
Attend appropriate service advisor seminars.
Maintain training and knowledge to stay current in the service field.
Assist other departments to correct customer problems.
Establish and maintain good working relationships with other departments.
Assist the sales department in the sale of new or used vehicles.