Service Advisor

Toyota of Brookfield•Brookfield, WI

About The Position

Napleton's Toyota of Brookfield is seeking a Service Advisor responsible for ensuring customers receive excellent service. The role involves helping customers understand service needs and options, keeping them informed throughout vehicle service, supporting the Service Manager, and coordinating shop workflow. The Service Advisor also follows up with customers and monitors work in process to support timely completion, customer satisfaction, and repeat business.

Requirements

A minimum of 3 years of experience as a Service Advisor.
Strong focus on providing excellent customer service.

Nice To Haves

Dealership experience preferred.
ADP experience is a definite plus.

Responsibilities

Assist customers with servicing and repairing their vehicles and explain each service need.
Understand customers' requirements and concerns and match them to available service options.
Help customers feel comfortable with the service being performed and keep them informed and updated during vehicle service.
Assist the Service Manager with daily duties.
Keep abreast of new products, features, and accessories, and attend product training as required.
Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Dispatch jobs to support shop flow and peak technician efficiency.
Adhere to company policies, including the write-up process and active delivery procedures.
Follow up on work in process individually and for the shop as a whole; confirm customers are contacted promptly and work is completed in a timely manner.
Uphold and perform all manufacturer-specified tests for product certifications.
Make proper recommendations and sell appropriate services to customers.
Maintain good CXI and profit margins.
Perform other duties as assigned.