Service Advisor

Tallahassee Ford Lincoln•Tallahassee, FL

9d•Onsite

About The Position

Tallahassee Ford Lincoln is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. We have a proud history in our city and supporting our community is a goal all our employees strive for. If you are looking for an opportunity with excellent career growth while working for a company that strives to move our community forward then apply here! We are looking for someone who: Loves serving the public and going the extra mile Has a contagious positive attitude Can multi-task in a fast paced environment Is a Team Player Always strives to grow and improve Develops a following of loyal businesses and customers Has Automotive Dealership experience Has Automotive Service and Repair knowledge

Requirements

Loves serving the public and going the extra mile
Has a contagious positive attitude
Can multi-task in a fast paced environment
Is a Team Player
Always strives to grow and improve
Develops a following of loyal businesses and customers
Has Automotive Dealership experience
Has Automotive Service and Repair knowledge

Responsibilities

Ensure customer has an excellent experience during visit
Greet customers warmly and promptly
Obtain customer and vehicle information and inspect vehicle at check-in
Clearly report all vehicle symptoms as described by the customer
Establish follow up time
Determine and recommend needed maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Engage customer to understand and approve recommended services and repair
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers