Service Advisor

Route 24 Auto Group • Norwood, MA

5d • $60,000 - $100,000 • Onsite

About The Position

Volkswagen of Norwood is seeking a motivated, customer-focused Service Advisor to support customers throughout their vehicle service experience. The role involves helping customers understand their vehicle’s service needs, coordinating with technicians and the service team, and ensuring a professional experience from check-in through vehicle delivery. The position offers annual earning potential of $60,000–$100,000+, paid training, ongoing development, and opportunities for career advancement.

Requirements

• Previous automotive Service Advisor experience.
• Knowledge of automotive maintenance, repairs, and service recommendations.
• Excellent communication, customer service, and relationship-building skills.
• A professional, positive attitude and a customer-first mindset.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Confidence explaining technical information and repair recommendations to customers.
• Valid driver's license and an insurable driving record.
• Willingness to complete and maintain required manufacturer training and certifications.
• Ability to work as a team player and motivation to learn, grow, and succeed.

Responsibilities

• Welcome customers and create a positive, professional service experience from check-in to vehicle delivery.
• Schedule service appointments and accurately document customer concerns.
• Perform vehicle walk-arounds and review vehicle service history.
• Recommend maintenance and repairs based on customer needs and manufacturer guidelines.
• Clearly explain recommended services, repair costs, and estimated completion times.
• Prepare accurate repair estimates and obtain customer authorization before work begins.
• Keep customers informed about repair progress, additional recommendations, and completion timelines.
• Coordinate with technicians and the service team to support an efficient workflow.
• Review and close repair orders accurately and ensure customer concerns have been addressed.
• Conduct quality-control checks and help deliver an outstanding service experience.
• Build lasting customer relationships through honest communication, follow-up, and exceptional service.

Benefits

• Medical, dental, vision, life, and disability insurance options.
• 401(k) plan.
• Vacation and sick time.
• Paid training and manufacturer education.
• Career advancement and growth opportunities.
• Employee discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed