Service Advisor

Castle Cars of Oak Lawn•Oak Lawn, IL

5d•$61,000 - $150,000

About The Position

The Service Advisor manages the flow of the service drive and ensures each customer receives prompt, professional, and friendly service. The role owns the customer experience from check-in through vehicle delivery, answers questions about vehicle concerns, warranties, and repairs, and helps ensure technicians’ time is used efficiently. The Service Advisor works closely with the shop and maintains strong customer satisfaction scores.

Requirements

At least two consecutive years of previous Service Advisor or Service Writer experience.
Excellent communication skills with customers.
Professional, well-groomed personal appearance.
A consistent record of service and sales success.
A strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Manage the flow of the service drive.
Provide customers with prompt, professional, and friendly service.
Own the customer experience from check-in through vehicle delivery.
Answer customer questions about vehicle concerns, warranties, and repairs.
Help ensure technician time is used efficiently.
Work closely with the shop.
Maintain strong customer satisfaction scores.

Benefits

Top-tier compensation: $61,000–$83,000, with top performers able to earn up to $150,000 annually.
Career growth and advancement opportunities.
401(k) with company match.
Major medical insurance, with 50% of the employee premium paid.
Dental and vision insurance options.
Voluntary benefits, including accident, critical illness, and disability coverage.
Life insurance.
Paid time off.
Employee vehicle purchase discounts.
Employee wellness resources, including access to EAP, health, legal, and financial resources.