Service Advisor

Ourisman Subaru•Waldorf, MD

About The Position

Ourisman Automotive Group is seeking a motivated, customer-focused Service Advisor to serve as the liaison between customers and service technicians. The role helps ensure customers receive timely and accurate vehicle maintenance and repair services. The Service Advisor greets customers, assesses their vehicle needs, schedules appointments, coordinates work orders with technicians, explains recommended services and repairs, and provides cost estimates for customer approval. The role also involves keeping customers informed about vehicle status and completion times, maintaining detailed service records, and promoting dealership services and products to support customer satisfaction and business growth.

Requirements

Excellent communication and interpersonal skills.
Strong organizational abilities.
A customer-oriented approach.
Familiarity with automotive service software and Microsoft Office Suite.
Basic understanding of automotive systems and repair procedures.

Nice To Haves

Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.

Responsibilities

Greet customers and assess their vehicle service needs in a friendly and professional manner.
Schedule appointments and communicate work orders to technicians to ensure repairs and maintenance are performed accurately and on time.
Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
Provide accurate cost estimates and obtain customer authorization before initiating repairs.
Keep customers informed about their vehicle's status and changes to the estimated completion time.
Maintain detailed records of customer interactions, services performed, and parts used.
Promote dealership services and products to enhance customer satisfaction and drive business growth.