Service Advisor

Penske Automotive Group • Beachwood, OH

7d

About The Position

Porsche Beachwood, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while communicating with professionalism, clarity, accuracy, and courtesy. The position is primarily based in an automotive shop environment and includes working evenings, weekends, and holidays as required.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, organizational, and listening skills.
• Ability to work in a fast-paced, results-driven environment and work well in a team.
• Knowledge of automotive systems, tools, and repair processes.
• Ability to communicate technical terms to a non-technical audience.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to take direction from multiple employees and prioritize work effectively.
• Outstanding attention to detail and commitment to quality.
• Effective time-management skills.
• Ability to follow processes to ensure quality and safety.
• Ability to wear required personal protective equipment, including a respirator, as recommended by the equipment manufacturer.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Schedule service appointments and help ensure a positive customer experience throughout the vehicle ownership journey.
• Review vehicle service history and relay relevant maintenance and repair information to customers.
• Provide accurate service and repair cost estimates.
• Explain technical information, maintenance requirements, and repair orders so customers can understand and approve the work.
• Communicate with customers professionally, clearly, accurately, and courteously.
• Work toward challenging monthly goals and contribute to dealership growth.
• Follow processes that support quality and safety.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED