Service Advisor

Quality Motors of Independence•Independence, KS

5d•Onsite

About The Position

Quality Motors of Independence is looking for a Service Advisor! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Quality Motors of Independence: Quality Motors of Independence is a family-founded dealership with roots going back to the 1960s. We take pride in serving our surrounding communities in Elk, Labette, Montgomery, and Wilson counties by supporting local vendors and treating every customer like family. Our service team plays a key role in that mission, and we’re always looking for dedicated professionals who value hands-on work, community connection, and a team-oriented environment. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Computer skills and willingness to learn new programs
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Very energetic personality, positive attitude
A desire for a long-term career with a growing organization
Personal and professional integrity
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford dealership
Ability to identify the problem quickly
Knowledge of automobiles
Past experience as a service advisor, assistant lane manager or service consultant

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers