Service Advisor
About The Position
Wilde Toyota is looking for a driven, customer-focused Service Advisor to join their busy service team. This role is ideal for someone who excels at communication, urgency, follow-through, and creating a smooth service experience. The dealership welcomes candidates with automotive service experience or a strong customer service background with the motivation to learn. As part of Wilde Toyota, you will be supported by Lithia & Driveway, a major automotive retailer, offering structure, training, and career growth opportunities in automotive service. The Service Advisor acts as the primary contact for customers during the service process, identifying concerns, communicating recommendations, coordinating with technicians, and ensuring a professional and positive customer experience.
Requirements
- Professional, outgoing, organized, and comfortable working with customers in a fast-paced setting
- Strong communication and follow-through skills
- Automotive, dealership, hospitality, retail, or customer service experience encouraged
- Strong communication and customer service skills
- Ability to stay organized and calm in a busy environment
- Comfortable learning service processes, systems, and repair recommendations
- Strong attention to detail and follow-up
- Positive attitude and team-first mindset
- Valid driver’s license and acceptable driving record
Nice To Haves
- Previous Service Advisor experience preferred, but not required
Responsibilities
- Greet customers in a friendly, professional, and timely manner
- Listen to customer concerns and accurately document service needs
- Create and manage repair orders with accuracy and attention to detail
- Review vehicle maintenance needs and recommended repairs with customers
- Provide clear estimates, timelines, and updates throughout the service visit
- Partner with technicians to understand repair recommendations and service status
- Communicate additional service needs and obtain customer approval when needed
- Follow up with customers to ensure they feel informed and supported
- Process payments and review completed work at vehicle delivery
- Maintain a strong sense of urgency in a high-volume service environment
- Deliver an experience that helps earn customers for life
Benefits
- Medical, dental, and vision benefits
- Paid time off
- 401(k) with company match
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
