Service Advisor - Honda of Olathe
About The Position
Baxter Auto is looking for a Service Advisor to join their team at Honda of Olathe. Baxter Auto aims to transform the auto industry by challenging norms in car buying and employee experience, fostering an inclusive culture where every team member is valued. The company encourages career development, offers opportunities across multiple professions, and focuses on employee and guest experience. Baxter Auto Group is a leading automotive retail group operating 20 dealerships across several states, representing top automotive brands. They are committed to maintaining a remarkable employee experience through industry-leading benefits, work-life balance, and a culture centered on purpose, growth, well-being, and belonging. Employment is contingent upon successful completion of a background check and drug screening. Baxter is an equal opportunity employer committed to diversity and provides reasonable accommodation for individuals with disabilities.
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- Customer Service Experience Preferred
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.
Responsibilities
- Greet and assist guests, answer phone calls, and assist with setting appointments.
- Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare a repair order showing time, cost and labor estimates for service.
- Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Explain the work performed and the repair order charges to the customer.
- Resolve customer concerns in an effective manner.
- Other duties as assigned by Management.
Benefits
- Competitive Pay: $60,000-$90,000/year
- Flexible Work Schedule: Full-Time
- Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options
- Multiple Dental (includes orthodontics) and Vision plans
- Varying Vacation and Sick Leave available Day 1
- 4 Week-Paid Parental Leave available Day 1
- 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18
- Short- and Long-Term Disability options
- Accident and Critical Illness Plans
- Basic Life, Pet, Legal, & Identity Insurance
- Training and Development Opportunities for All Employees
- Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
- Educational Reimbursement: General and specialized technical automotive degrees
- Employee Assistance Programs
- Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
