Honda Service Advisor

Lithia & Driveway•Tampa, FL

18h•Onsite

About The Position

At Tampa Honda, helping customers drive away with a smile is what we do best. Join a team dedicated to earning customers for life and delivering exceptional service. We are proud to be recognized as an Automotive News Best Dealership to Work For for 2023, 2024, and 2025.

Requirements

Former Service Advisor or technician experience is preferred.
Familiarity with CDK or other dealer management software is desirable.
Basic mechanical understanding of automobiles.
Strong organizational and communication skills.
Team player focused on delivering exemplary customer service.
Valid driver’s license and acceptable driving record.
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Former Service Advisor or technician experience is preferred.
Familiarity with CDK or other dealer management software is desirable.

Responsibilities

Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Assess vehicle performance issues, verify warranty/service contract coverage, and develop accurate repair estimates.
Prepare and enter repair orders (RO) in the dealership system, obtain customer approvals, and maintain detailed customer records.
Communicate additional service and repair recommendations to customers based on inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed of service specials, completion times, and repair costs.