Service Advisor

Allegiance Trucks • Walpole, MA

8d • $30 - $40

About The Position

Allegiance Trucks is a truck dealership group representing International, Hino, Isuzu, and Ford, with more than 40 locations across ten states. The Service Advisor manages shop workflow and scheduling, communicates with customers about service changes and delivery times, coordinates parts availability with the service team, and monitors repairs through completion. The role also handles telephone inquiries and reviews repair orders to ensure work is complete. Allegiance Trucks describes itself as a veteran-friendly and equal opportunity employer and offers training and opportunities for career growth and advancement.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team about parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, causes discovered, and required repairs and services.
• Check on the progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

Benefits

• Competitive starting pay.
• Medical, dental, and vision plans.
• Complimentary life insurance policy and several other voluntary coverage options.
• Generous paid time off, including vacation, sick time, and floating holidays.
• 401(k) with company match.
• Additional training and support for continued advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED