Service Advisor

Butler Automotive Group • Union City, GA

10d • Onsite

About The Position

Sells and schedules needed service work in the service department. Schedules service appointments, greets customers in a timely and friendly manner, and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on a repair order, and may test drive the vehicle with the customer to confirm the problem. Refers to service history, inspects the vehicle, and recommends additional needed service. Advises customers on vehicle care and the importance of maintenance according to manufacturer specifications. Provides customers with a complete and accurate written cost estimate for labor and parts, establishes a "promised time," and obtains customer signature on the repair order. Establishes the customer's method of payment and obtains credit approval if necessary. Notifies the dispatcher of incoming work and checks on repair progress throughout the day. Contacts customers regarding any changes to the estimate or promised time, explaining cost and time requirements in detail, and obtaining proper authorization before additional repairs are performed. Implements and maintains a service marketing program, reviews repair orders to ensure work completion and notes additional work and authorization. Closes repair orders as appropriate, ensures vehicles are parked, locked, and keys are handled correctly. Keeps service department forms, menus, and pricing guides up-to-date. Explains completed work and charges to customers, implements a quality control process to minimize comebacks, and maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in progress. Inspects vehicles for body work, informs customers if work is needed, and provides an estimate. Supervises cleaning and prepping of new and used vehicles, maintains a professional appearance, and keeps the work area clean.

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time."
• Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment.
• Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas.
• Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Keeps work area clean.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree