Service Advisor
Lithia & Driveway•Farmington Hills, MI
•Onsite
About The Position
Suburban Nissan Farmington Hills is seeking an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect. As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
Requirements
- Proven experience as a Service Writer or Service Advisor
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Solid understanding of automotive systems and repair terminology
- Valid driver's license and clean driving record
- High School graduate or equivalent, 18 years or older required
Nice To Haves
- Import OEM background preferred
- Background as an automotive technician is a plus
Responsibilities
- Initiate service and repair orders based on customer concerns and vehicle performance
- Verify warranty and service contract coverage
- Build accurate repair estimates including labor, parts, and deductibles
- Communicate service needs clearly to both customers and technicians
- Keep customers informed throughout the repair process—status, costs, and service timelines
- Administer manufacturer warranties for eligible repairs
- Maintain detailed and up-to-date customer records
- Promote current service specials and build long-term customer relationships
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
