Service Advisor
Elite Worldwide•Edmonds, WA
•$62,400•Onsite
About The Position
The Service Advisor Role We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.
Requirements
- Enjoy working directly with customers and building long term relationships
- Are comfortable presenting recommendations and asking for the sale
- Stay organized and calm while managing multiple vehicles and customers
- Follow processes and scripts consistently without cutting corners
- Take ownership of the full customer experience from start to finish
Responsibilities
- Greet customers professionally and guide them through the intake and inspection process
- Build and present estimates using digital inspections and approved pricing guidelines
- Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
- Follow all intake, documentation, follow up, and delivery procedures
- Ensure a positive final experience through quality control, delivery review, and post service follow up
Benefits
- Locally Owned Business
- Team oriented environment
- Opportunity for Growth
- Flexibility
- Competitive Compensation
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
