Service Advisor
About The Position
Chevrolet of Thousand Oaks is hiring a Service Advisor to serve as the primary point of contact for guests throughout the vehicle service process, from write-up through delivery. The role focuses on clear communication, accurate estimates and timelines, effective coordination with technicians and parts, and a hospitality-first guest experience that builds trust and repeat relationships. The advisor also maintains accurate DMS records and complies with documentation standards. The position is with Swickard Auto Group, which describes itself as a hospitality company that sells and services cars and operates more than 40 rooftops across the West Coast, Alaska, and Hawaii. The Thousand Oaks Chevrolet store serves a loyal community with a high-volume service operation. The posting offers on-target earnings of $60,000–$120,000+ per year, manufacturer training, benefits, and opportunities to advance into senior advisor and service management roles.
Requirements
- At least one year of service advisor experience in a franchised dealership is preferred; candidates with comparable sales or hospitality experience are encouraged to apply.
- Track record of strong CSI and NPS performance and repeat guest relationships.
- Clear, composed communication skills and the ability to manage high volume accurately while maintaining the guest experience.
- Valid driver's license and clean driving record.
- Hospitality mindset and commitment to treating every guest interaction as important.
Nice To Haves
- Chevrolet, GM, or domestic brand experience; familiarity with GM service processes and systems is an advantage.
- Experience with Reynolds & Reynolds or CDK.
Responsibilities
- Serve as the primary point of contact for guests throughout the service process, from write-up to delivery.
- Explain technical repair information clearly and confidently, earning trust and setting accurate expectations.
- Prepare precise estimates, commit to realistic timelines, and follow through on promises to guests.
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule.
- Identify and present additional service recommendations that protect guest safety and vehicle performance.
- Deliver a consistent, professional pickup and delivery experience that encourages guests to return.
- Maintain accurate records in the DMS and meet documentation and compliance standards.
- Represent Chevrolet of Thousand Oaks and Swickard's hospitality standard in guest interactions.
Benefits
- On-target earnings of $60,000–$120,000+ per year.
- Paid GM and Chevrolet manufacturer training.
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- Career path opportunities into senior advisor and service management roles.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
