Service Advisor

21st Century Equipment•Pueblo, CO

About The Position

21st Century Equipment LLC is hiring a full-time Service Advisor to connect customers with repair and maintenance solutions for agricultural equipment. The role serves as a central communication hub for the service department, managing work orders and coordinating with technicians to support service quality, customer satisfaction, and efficient department operations. The position offers a stable, consistent schedule and compensation of $50,000–$65,000 per year. The company has supported farmers with equipment and solutions since 1996. It emphasizes integrity, accountability, teamwork, and long-term commitment to production agriculture, and describes its work environment as positive and supportive, with growth opportunities and recognition for achievement and innovation. Any job offer is contingent on passing a pre-employment drug test and background check, and on being determined insurable for positions that require driving. A positive drug test or inability to meet the driving-insurability requirement will result in the offer being rescinded.

Requirements

At least 3 years of experience in John Deere service department operations.
Knowledge of standard job pricing, commission-based compensation, and basic service department financial principles.
Basic accounting skills.
Excellent communication, attention to detail, and organizational abilities.
Strong teamwork and leadership qualities.
Computer proficiency, including Microsoft Office.
Ability to lift 50 lbs.

Responsibilities

Welcome customers and assist with repair and maintenance needs.
Serve as the central communication hub for the service department.
Monitor and manage work orders from start to finish.
Coordinate with technicians to ensure jobs meet company standards.
Oversee technician performance and MST usage.
Help manage department costs and maintain service efficiency.
Address challenges proactively and keep the team aligned with departmental goals.