Service Advisor

AAA Club Alliance•Dayton, OH

11d•Onsite

About The Position

AAA Club Alliance is seeking an Automotive Service Advisor to connect customers with in-shop technicians and guide customers through the repair process. The role focuses on explaining service needs clearly, building customer trust, and delivering a positive customer experience in a fast-paced environment. The position is located at 3321 Dayton Xenia Rd, Dayton, OH 45432, USA. This is a full-time schedule of five days per week. Sundays are off each week, with one additional day off based on business needs. Compensation starts at $20.50 per hour and may be adjusted based on experience, geographic location, and other job-related factors. Additional earning potential is available through monthly performance bonuses, spiffs, and contests.

Requirements

High school diploma or equivalent.
Prior automotive industry experience, or at least three years in a fast-paced customer service or sales role with a strong record of success.
Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
Valid driver's license.
Strong communication skills for collaborating with the team.
Authorized to work in the USA.
Ability to pass pre-employment screenings if offered a position, including a background check and drug screening.

Nice To Haves

ASE Service Advisor Certification.

Responsibilities

Greet customers, answer calls, and schedule appointments promptly and courteously.
Review recommended repairs and services with customers to ensure clarity and understanding.
Communicate updates when costs, timing, or the scope of work change, and accurately document approvals.
Distribute work to shop technicians and track progress to ensure timely, high-quality results.
Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
Monitor upcoming inspection and maintenance schedules and proactively notify customers when service is due.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plan options.
Up to two weeks of paid parental leave.
401(k) plan with company match up to 7%.
More than two weeks of PTO within the first year.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA membership.
Continual learning reimbursement up to $5,250 per year.
Career development opportunities supported by ongoing training and advancement paths.
Monthly performance bonuses, spiffs, and contests.