Service Advisor

Castle of Chicagoland•Downers Grove, IL

12d•Onsite

About The Position

Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle VW, and want you to be a part of it. The opportunity is here -- are you ready? As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

Requirements

Previous Service Advisor/Writer experience, minimum of 2 consecutive years
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Manage the flow of the service drive
Ensure every customer receives prompt, professional, and friendly service
Own the customer experience from check-in to delivery
Answer questions about vehicle concerns, warranties, and repairs
Help ensure technician time is used efficiently
Work closely with the shop
Maintain strong customer satisfaction scores

Benefits

401(K) with company match
Major medical (50% employee paid premium), Dental, and Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

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