Service Advisor

TRACY TOYOTA • Tracy, CA

139d • $17 - $20 • Onsite

About The Position

Join a fast-paced, busy Toyota dealership in Tracy, California, as an Automotive Service Advisor. The role communicates with customers about their vehicle repair needs and relays information to Service Technicians. It includes greeting customers, helping them determine needed repairs and related costs, maintaining current knowledge of the dealership’s services, and updating customers on their vehicle’s repair status.

Requirements

• Excellent verbal and written communication skills to bridge technical and non-technical parties.
• Ability to multitask, schedule appointments, and manage multiple vehicles at once.
• Basic understanding of automotive systems, warranty policies, and repair procedures.
• Strong interpersonal skills to build trust, resolve disputes, and maintain long-term client relationships.

Responsibilities

• Greet customers, listen to vehicle concerns, conduct vehicle walk-arounds, and document symptoms clearly.
• Prepare repair orders by estimating labor, parts, and timelines.
• Explain necessary maintenance and urgent repairs in clear, easy-to-understand terms.
• Update customers throughout the repair process and seek approval for additional costs.
• Explain the final bill when customers pick up their vehicles.
• Relay customer concerns to mechanics, monitor repair progress, and ensure deadlines are met based on shop capacity.
• Recommend factory-scheduled maintenance and promote parts and accessories.
• Handle customer complaints professionally.
• Schedule appointments and manage multiple vehicles at once.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed