Service Advisor

Sun Auto Tire and Service•Paducah, KY

8d•$50,000 - $80,000

About The Position

The Sales and Service Advisor is one of the first points of contact for customers and guides them through a trustworthy automotive service experience, from check-in through checkout. The advisor greets customers, listens to their vehicle concerns, recommends appropriate products and services, and explains options so customers can make informed decisions. No technician experience is required; paid training is provided on products, services, and customer and store-support tools. This role works in a fast-paced automotive shop and retail service environment, partnering with technicians and store leadership to coordinate workflow, communicate service updates, and keep repairs on track. The advisor builds customer care, sales, and workflow skills, with opportunities for career growth into assistant store manager, store manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk around the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and refocus; ability to use safety goggles or other required PPE.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers updated on service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and complete checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required personal protective equipment requirements.
Work a flexible schedule, including weekends as needed, and follow company policies and core values.