CJDR Georgesville Service Advisor

Performance CJDR Georgesville•Columbus, OH

About The Position

Performance Chrysler Jeep Dodge Ram Georgesville is seeking a motivated, customer-focused Service Advisor with a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. The Service Advisor is the primary point of contact for customers throughout their service visits, helping them understand vehicle maintenance and repair needs and keeping them informed from the initial greeting through vehicle pickup. The role provides a knowledgeable, friendly, and transparent customer experience while building lasting relationships. The company offers competitive compensation, a comprehensive benefits package, and opportunities to learn, grow, and build a career.

Requirements

High school diploma or GED.
Prior customer service, sales, account management, or related experience.
Strong communication, relationship-building, and customer service skills.
Ability to listen to customers, identify their needs, and clearly communicate service recommendations.
Strong organizational, time-management, and follow-up skills.
Ability to manage multiple customers and priorities in a fast-paced environment.
Self-motivated with a strong drive to achieve results.
Valid driver’s license with an acceptable driving record.
Ability to successfully complete a pre-employment drug screen.

Nice To Haves

Previous automotive dealership or service department experience.

Responsibilities

Welcome customers and build strong relationships throughout the service experience.
Listen to customers’ concerns and identify their vehicle service and maintenance needs.
Serve as the primary point of contact between customers and the service department.
Explain recommended maintenance, repairs, pricing, and expected completion times.
Prepare accurate repair orders and clear, transparent estimates.
Communicate consistently with customers and follow up on vehicle status.
Work with technicians and other service team members to ensure repairs are completed accurately and efficiently.
Review additional maintenance or repair recommendations with customers and answer questions.
Address customer concerns professionally and work toward timely, positive resolutions.
Build lasting customer relationships that encourage repeat and referral business.
Ensure customers receive an exceptional experience from arrival through vehicle pickup.
Put customers and others first, ask for and offer help, create smiles, engage and build relationships, and maintain an energetic, positive attitude while working well with others.