Service Advisor

Lithia & Driveway•Troy, MI

About The Position

Suburban Subaru is hiring a Service Advisor to serve as the liaison between customers and technicians and support a fast-paced dealership service operation. The role involves preparing estimates and repair orders, presenting inspection findings, coordinating repair approvals and timelines, and contributing to customer satisfaction, retention, and revenue performance. The position is intended for a performance-minded, customer-focused team player with service-advisor experience and automotive service knowledge.

Requirements

At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
Be a team player who prioritizes customer experience and satisfaction.
Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
Have solid automotive service knowledge.
Have an acceptable driving record and a valid driver's license in the state of residence.
Be a high school graduate or equivalent.
Be at least 18 years old.

Nice To Haves

Technician background.

Responsibilities

Serve as the communicator and liaison between customers and technicians.
Develop estimates by costing materials, supplies, and labor, and calculating customer payments, including deductibles.
Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
Present inspection results confidently to close work, build value, and maximize customer-pay work.
Drive strong customer-pay labor per repair order and gross performance.
Control timelines, approvals, and customer expectations.
Maintain exceptional customer satisfaction, retention, and revenue metrics.