Kia Automotive Service Advisor

Campbell Kia of Missoula•Missoula, MT

23h•Onsite

About The Position

Campbell Kia of Missoula is looking for a qualified Service Advisor/Service Writer to join our growing team! Excellent earnings potential and career opportunity! A Kia Service Advisor assists customers with their vehicle service needs by identifying concerns, coordinating repairs with technicians, providing estimates, and keeping customers updated throughout the process. The role focuses on delivering excellent customer service, promoting recommended maintenance, and ensuring efficient, accurate service documentation.

Requirements

Experience is required (2 years)
Minimum high school diploma or GED equivalent
Excellent customer service skills
Strong written and communication skills
Consistent and stable work history
Valid driver’s license and clean driving record
Professional appearance and work ethic
Great organizational skills
Ability to read, write and speak English fluently
Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

Nice To Haves

Prior experience with CDK preferred but not required
Resume must be uploaded, and online assessment completed for immediate consideration

Responsibilities

Greet customer warmly and assess reason for visit
Generate estimates, suggest services and advise of any current promotional products/services
Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
Communicate to the customer on targeted completion time
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
Document repair and maintenance changes on repair order
Resolve customer complaints and questions
Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
Maintain Customer Service Index (CSI) ratings as set by dealership service manager