Service Advisor - Fowler Kia Longmont

Fowler Kia of Longmont•Firestone, CO

1d•Onsite

About The Position

Fowler Kia of Longmont is seeking compassionate individuals to join their team as an Automotive Service Advisor. The role involves understanding and empathizing with customers who are experiencing car problems, aiming to restore their transportation as quickly and seamlessly as possible. The ideal candidate will be part of an environment where they can positively impact people's lives by providing solutions and excellent customer service.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Responsibilities

Understand that our business and success revolve around our guests
Listen to our guests and clearly communicate repair needs to technicians
Advise recommended/additional services based on the individual guest
Provide accurate estimates and timelines for repairs/maintenances
Stay connected in constant communication with each guest throughout the repair process
Inspect repair quality and ensure that all work is completed
Notify our guests when vehicles are ready for pick up
Review and simplify repairs performed and associated costs with every guest
Actively present the guest’s vehicle to them after service to stand by our work performed
Understand the inconvenience and emotion that stem from a broken vehicle and show empathy
Communicate needs and roadblocks with management allowing them to have your back
Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards