Experienced Automotive Service Advisor / Assistant Service Manager - Easton Kia

HERTRICH Family of Automobile Dealerships • Easton, MD

19h • Onsite

About The Position

The Hertrich Family of Dealerships is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join their growing team at Hertrich Kia of Easton. This position is for a brand-new, state-of-the-art 14,000 sq. ft. facility featuring a 10-bay service shop, large showroom, and increased inventory, which translates to more service work and earning potential. The ideal candidate is customer-focused, organized, and driven to succeed in a busy, modern service department. Hertrich is a third-generation, family-owned dealership group with 24 dealerships and 14 collision centers across 18 automotive brands, committed to a culture of growth, integrity, and excellence.

Requirements

• 2-3+ years Service Advisor / Writer experience (or 1+ year Assistant Service Manager experience)
• Strong customer service and sales skills
• Organized and able to multitask in a fast-paced environment
• Computer proficiency with service systems
• Valid Driver's License with clean driving record
• Flexible schedule (including Saturdays)
• High School Diploma or GED required

Nice To Haves

• Experience with upselling services is a plus

Responsibilities

• Greet customers and provide a top-tier service experience
• Schedule service appointments and manage incoming calls
• Advise customers on repair needs, costs, and timelines
• Coordinate with technicians and monitor repair progress
• Upsell recommended services to maximize customer value
• Ensure accurate repair orders and documentation
• Support daily service operations and assist management as needed
• Maintain strong customer relationships and follow-up

Benefits

• Competitive Pay Plan + Bonus Opportunities
• High-volume shop = steady workflow
• Medical, Dental, Vision & Life Insurance
• Short & Long-Term Disability Plans
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees