Service Advisor

Robert Hutson Ford•Moultrie, GA

139d•Onsite

About The Position

The responsibilities of a Service Advisor include scheduling appointments, greeting customers, listening to their needs & concerns, documenting concerns on repair orders, following up on repairs in shop & communicating with technicians & vehicle owners. They may also set up rental or loaner cars and verify insurance before maintenance is scheduled.

Requirements

Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications

Nice To Haves

Previous experience at a Franchise dealership or Independent Service Center is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time & deliver
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work & charges to customers
Receive payments from customers & warranty companies
Take necessary & required training