Service Advisor

OpenRoad Franks Collision LLC•Dayton, TX

10d

About The Position

As part of the Open Road Collision group DBA Frank's Collision, the Service Advisor helps deliver high-quality collision repair services and customer care. The role supports customers throughout the vehicle repair process, helping make repairs smooth and stress-free while ensuring vehicles are restored to pre-accident condition. The Service Advisor serves as a key contact for customers and insurance companies, reviews estimates, communicates repair status, submits estimates and supplements, and oversees accounts receivable for assigned vehicles. The company describes its environment as team-oriented, safety- and quality-focused, with opportunities for professional growth and certification.

Requirements

Experience with Mitchell.
Ability to work independently and collaboratively as part of a team.
High attention to detail and commitment to top-quality workmanship.
Dependable, customer-focused mindset.
Positive, self-motivated attitude and initiative in delivering exceptional service.
Outstanding customer service and a customer-first approach.
Organizational skills to manage multiple tasks with attention to detail in a fast-paced environment with frequent interruptions.
Strong computer proficiency.
Must be 18 years or older to apply.

Nice To Haves

Experience with CCC One estimating and management software.

Responsibilities

Act as the primary contact for customers and insurance companies throughout the repair process.
Review and verify estimates from insurance companies and the shop’s estimating staff for accuracy and completeness.
Provide customers with regular status updates and clear, positive communication throughout the repair process.
Submit estimates and necessary supplements to insurance companies for timely processing.
Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.