Service Advisor

Bayway Auto Group•Pasadena, TX

6d•$60,000 - $100,000•Onsite

About The Position

Bayway Auto Group is seeking a full-time Service Advisor to support customer satisfaction at its Pasadena, Texas location. The role advises customers about vehicle maintenance and repairs, identifies mechanical concerns through customer discussions and vehicle inspections, prepares repair orders and estimates, and explains repair work and charges. The Service Advisor also coordinates appointments, repair progress, customer approvals, payment arrangements, and vehicle handling while maintaining a professional and customer-focused service experience.

Requirements

Basic computer skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Meet the dealership's employment requirements, including a background check and drug screening.
Valid driver's license and ability to be insured based on driving record.
At least 18 years of age.
Punctual and reliable.
Ability to sit, stand, and/or walk for extended periods.

Nice To Haves

CDK experience.

Responsibilities

Advise customers about necessary routine maintenance and vehicle care in accordance with manufacturers' specifications.
Identify mechanical problems by questioning customers and conducting visual inspections or road tests.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare repair orders with time, cost, labor, and parts estimates, including a brief description of the customer's concern.
Explain completed work and repair order charges to customers.
Handle customer complaints and telephone inquiries regarding appointments and work in progress.
Schedule service appointments and greet customers promptly and courteously while obtaining vehicle information.
Review service history, inspect vehicles, and recommend additional needed service.
Establish promised completion times, consulting with the dispatcher when necessary.
Establish customers' payment methods and obtain credit approval when necessary.
Monitor repair progress and contact customers about estimate or timing changes, explain requirements, and obtain authorization before additional repairs.
Review repair orders to confirm work completion and documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Inspect vehicles for body work needs, inform customers, and provide estimates for body work.
Maintain high customer satisfaction standards and a professional appearance.
Keep the work area clean.
Perform other duties as assigned.