Service Advisor - Mercedes-Benz of McKinney

Sonic Automotive • Mckinney, TX

1d

About The Position

The Service Advisor schedules service work in the service department and sells customers additional needed service. The role involves coordinating appointments, communicating repair estimates and timelines, tracking repair progress, and advising customers on vehicle maintenance. The Service Advisor is expected to follow applicable regulations and company safety policies and to maintain customer satisfaction standards.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must perform duties and responsibilities safely.
• Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and have a valid driver license.

Nice To Haves

• ASE certification preferred.
• Sales experience preferred.

Responsibilities

• Schedule service appointments.
• Obtain customer and vehicle data before arrival when possible.
• Greet customers in a timely and friendly manner.
• Provide complete and accurate written cost estimates for labor and parts.
• Establish promised completion times and check repair progress throughout the day.
• Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs.
• Test-drive vehicles or refer them to the test technician as necessary.
• Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
• Advise customers on vehicle care and the value of maintenance according to manufacturers’ specifications, using maintenance menus.
• Maintain the dealership-prescribed standard for hours per customer repair order written.
• Follow applicable federal, state, and local regulations, including rules governing hazardous-waste disposal and OSHA right-to-know.
• Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.

Benefits

• Medical, dental, and vision benefits.
• Health Savings Account (HSA).
• 401(k).
• Paid time off (PTO).
• Special benefits for purchasing and leasing a car.
• Personal Automotive Concierge Service.
• Award-winning training and opportunities for internal advancement and promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED