Service Advisor - Mercedes-Benz of McKinney

Sonic Automotive•Mckinney, TX

1d•$70,000 - $140,000

About The Position

The Service Advisor schedules service work in the service department and sells customers additional services they need. The role includes coordinating service appointments, communicating estimates and repair timelines, monitoring repair progress, and advising customers on vehicle care and manufacturer-recommended maintenance. The Service Advisor is also expected to maintain customer satisfaction and dealership productivity standards while complying with applicable regulations and company safety procedures.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Must be authorized to work in the USA.
Must perform duties and responsibilities safely.
Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and have a valid driver's license.

Nice To Haves

ASE certification.
Sales experience.

Responsibilities

Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written cost estimates for labor and parts, and establish promised completion times.
Monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs.
Test-drive vehicles or refer them to a test technician when necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus.
Meet the dealership-prescribed standard for hours per customer repair order written.
Understand and follow federal, state, and local regulations, including rules for hazardous waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.