Service Advisor

Powersports Career • Knoxville, TN

6d

About The Position

Knoxville Powersports is seeking a motivated, dependable, and customer-focused Service Advisor for its high-volume powersports and marine dealership. The Service Advisor is the primary point of contact between customers and the Service Department, coordinating appointments and repair orders, communicating with technicians, and keeping customers informed throughout the repair process. The position calls for an organized, proactive team member committed to excellent customer service and an efficient service operation. Applicants with experience in powersports, marine, automotive, or another service-related industry are encouraged to apply.

The schedule is Tuesday through Friday, 8:30 AM–6:00 PM, and Saturday, 8:00 AM–3:00 PM. The dealership is closed Sunday and Monday. Hours may vary based on business operations and customer needs. Compensation is competitive and based on experience and qualifications, with commission opportunities.

Requirements

• Previous dealership or Service Advisor experience is preferred but not required.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Demonstrated reliability and a stable work history.
• Valid driver's license and satisfactory driving record.
• Ability to meet company drug-free workplace requirements.
• Basic computer proficiency and willingness to learn dealership management systems.
• Takes ownership of responsibilities and follows through on commitments.
• Maintains professionalism and a customer-first mindset.
• Dependable, motivated, and committed to delivering quality work.
• Builds customer trust through clear communication, honesty, and responsiveness.
• Able to work independently, solve problems, and take action without constant supervision.
• Collaborates effectively with technicians, management, and fellow employees.

Nice To Haves

• Experience in powersports, marine, automotive, or related service industries.

Responsibilities

• Greet customers and provide a professional, welcoming service experience.
• Schedule service appointments and coordinate maintenance and repair requests.
• Create, manage, and maintain accurate repair orders.
• Communicate with service technicians about diagnostics, repairs, and estimated completion times.
• Explain recommended repairs, maintenance services, and associated costs to customers.
• Obtain customer authorization for repairs and additional services.
• Provide timely updates about service progress, delays, and completion.
• Coordinate with the Parts Department to ensure necessary parts are available on time.
• Identify opportunities to recommend appropriate maintenance and additional services.
• Address customer questions and concerns professionally and efficiently.
• Maintain accurate service records and follow dealership procedures.
• Work with management, technicians, and other departments to support an efficient service operation.

Benefits

• Two weeks of vacation annually, subject to eligibility and applicable prorating.
• Three sick days, subject to company policy.
• Paid company holidays in accordance with company policy.
• Blue Cross Blue Shield medical insurance with employer contributions.
• Voluntary dental insurance.
• Voluntary vision insurance.
• Company-paid basic life insurance and Accidental Death & Dismemberment (AD&D).
• Company-paid long-term disability insurance.
• Voluntary short-term disability insurance.
• Voluntary accident and critical illness coverage.
• Optional additional life and AD&D insurance.
• 401(k) retirement savings plan with employer matching, subject to eligibility.
• Employee discounts.
• Opportunities for professional growth and career advancement.
• Competitive pay based on experience and qualifications.
• Commission opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed