Service Advisor

Webb Hyundai Highland • Highland, IN

7d

About The Position

Webb Automotive is hiring a full-time Service Advisor. The ideal candidate is customer-focused, can accurately assess vehicle needs, and can coordinate technician workflow while providing customers with a seamless, positive service experience.

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. The company emphasizes exceptional service, quality vehicles, integrity, customer satisfaction, teamwork, career development, stability, and a supportive, welcoming workplace.

Requirements

• Strong organizational and time-management skills.
• Friendly, customer-oriented demeanor and exceptional communication skills.
• Proven leadership abilities and experience managing and coordinating team activities.
• Professional appearance and a well-groomed, polished image.
• Clean driving record and valid driver's license.
• Willingness and ability to submit to a background check and drug screen.

Responsibilities

• Understand and uphold manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane and ensure prompt, courteous, and efficient service.
• Greet customers promptly and courteously upon arrival.
• Gather customer and vehicle information and accurately document customer-reported vehicle symptoms.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor.
• Ensure final invoices reflect completed work and explain warranties, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Handle customer inquiries in person and by phone, addressing concerns thoroughly and professionally.
• Allocate work among technicians efficiently to optimize daily productivity and ensure technician time is consistently utilized.
• Send customers digital multi-point inspections for review and provide printed copies.
• Collect payments from responsible parties for repairs.
• Complete additional tasks as needed to facilitate a positive customer experience.

Benefits

• Average annual compensation of $60,000–$90,000.
• Health insurance, with the company contributing a portion of the cost.
• Dental, vision, voluntary benefits, and LifeLock insurance options.
• Paid life insurance.
• 401(k) with company matching.
• Paid time off.
• Positive, team-oriented work environment.
• Career development and stability opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed