Service Advisor

Kestra•Lincolnshire, IL

124d

About The Position

The Service Advisor delivers high-quality client service, financial analysis, and portfolio management support. The role involves direct client interaction, reviewing tax returns, assisting with tax-planning strategies, and using financial-planning tools such as eMoney to analyze and maintain comprehensive client plans. The Service Advisor works closely with the Lead Advisor to implement recommendations accurately and execute trades. The position supports clients’ financial plans through regular reviews, updates, and recommendations. It analyzes financial data and identifies planning opportunities, gaps, and actionable solutions related to investments, retirement planning, cash flow, taxes, and clients’ short- and long-term goals. The Service Advisor maintains accurate client information in eMoney and internal systems and prepares and presents planning scenarios and projections, including retirement-income modeling, cash-flow analysis, required minimum distribution planning, and tax optimization. The posting lists a bachelor’s degree in Finance, Business, or a related field as preferred, requires at least two years of financial-services or wealth-management experience, familiarity with retirement account types, and an active Series 65. It also describes preferred experience with eMoney and CFP® certification or active pursuit of the CFP® designation. Internal applicants must be in good standing and have at least one year of service with Kestra and one year in their current role, unless approved by an EVP.

Requirements

At least 2 years of experience in financial services or wealth management.
Familiarity with Traditional, Roth, SEP, and SIMPLE IRAs is required.
Strong client service and communication skills.
High attention to detail and accuracy in operational and analytical work.
Ability to balance client interaction with transactional and analytical responsibilities.
Strong problem-solving and critical-thinking abilities.
Proficiency with Salesforce CRM, Black Diamond portfolio management, and Microsoft Office.
Ability to manage competing priorities in a fast-paced, deadline-driven environment.
Active Series 65 required.
Internal applicants must be in good standing and have at least 1 year of service with Kestra and at least 1 year in their current role, unless approved by an EVP.

Nice To Haves

Bachelor’s degree in Finance, Business, or a related field preferred.
Experience with financial-planning tools such as eMoney strongly preferred.
Experience reviewing tax returns and applying insights to financial planning is a plus.
CFP® certification or active pursuit of the CFP® designation preferred.
CPA designation is a plus.

Responsibilities

Meet with clients regularly to review financial plans, updates, and recommendations.
Collaborate with advisors and internal teams to refine financial plans and align them with client objectives.
Support ongoing plan reviews and updates based on life events, market changes, and regulatory updates.
Review client tax returns to identify planning opportunities, tax efficiencies, and potential risks.
Assist the Lead Advisor in implementing tax-efficient financial plans.
Prepare and present planning scenarios related to tax impact, including RMD planning and tax optimization.
Assist the Lead Advisor in developing customized financial strategies aligned with clients’ short- and long-term goals, including retirement income and wealth accumulation.
Analyze financial data to support recommendations regarding investments, retirement planning, and cash flow.
Maintain accurate, up-to-date client financial data in eMoney and internal systems.
Identify gaps in financial plans and recommend actionable solutions to improve outcomes.
Prepare and present planning scenarios and projections, such as retirement-income modeling and cash-flow analysis.
Support portfolio management and execute trades in coordination with the Lead Advisor.