Service Advisor

Mazda of Salem•Salem, OR

About The Position

The Service Advisor greets customers, listens to their needs, and schedules service appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The advisor guides customers through recommended maintenance, estimates, repair progress, and completed work.

Requirements

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly record vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and service history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Arrange loaner cars and verify insurance before maintenance is scheduled, as needed.