Service Advisor

CSM COMPANIES INC GROUP•Orlando, FL

8d•Onsite

About The Position

Orlando Florida Kenworth is seeking a customer-service-focused Service Advisor to join its growing dealer group. The role involves assisting service customers, coordinating repairs with shop foremen, and managing repair orders from opening through completion. The position is based in Orlando, Florida, and is listed as full-time with a high school education level. The salary range is undisclosed. The expected schedule is Monday through Friday, 9:00 AM to 6:00 PM, with a rotating Saturday schedule from 7:00 AM to 3:00 PM. The role may require working up to 12 hours per day as needed. The position includes frequent exposure to weather elements and regular physical activity, including sitting, standing, bending, kneeling, stooping, and lifting or moving up to 75 pounds.

Requirements

Ability to work in a dealership environment with frequent exposure to weather elements.
Willingness and ability to work up to 12 hours per day as required.
Ability to sell service work.
Ability to work with customers in a variety of situations.
Good writing and communication skills.
Sufficient computer skills.
Ability to sit, stand, bend, kneel, stoop, and lift or move up to 75 pounds on a regular basis.
High school education level.

Responsibilities

Create a positive initial contact with service customers.
Handle service phone calls professionally and promptly.
Work with shop foremen to schedule service repairs.
Perform additional duties as required by the Service Manager.
Perform required tasks in accordance with company Standard Operating Procedures.
Open work orders.
Discuss service issues with customers and accurately document their problems and requests.
Determine payment methods and explain payment requirements before work begins.
Communicate with customers as needed during the repair process.
Maintain complete knowledge of OEM and vendor warranties.
Close repair orders.