Service Advisor

Five Star Equipment•Village of Orchard Park, NY

16d•$45,000 - $65,000•Onsite

About The Position

The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer’s needs and expectations are met in a timely manner. Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail. Accurately takes customer information, records the customer’s requests in the system and expedites service. Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered. Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.

Requirements

3 to 5 years’ experience in heavy equipment service.
Heavy equipment technical background to communicate with technicians and customers.
Solid foundation of equipment parts.
Prior experience working as a technician or mechanic.
Knowledge of application, operation, and function of engine, hydraulic, and electric systems.
Knowledge of electrical diagrams.

Responsibilities

Act as the primary point of contact with customers.
Work with the Service Manager to ensure customer needs and expectations are met.
Handle heavy phone volume and computer/data entry.
Accurately take customer information and record requests in the system.
Expedite service.
Coordinate shop work schedule to ensure timely completion of services.
Provide proactive communication to customers regarding service delays or discovered issues.
Open, close, and process repair orders in the system.
Collect purchase order information, warranty information, and/or customer payment.