Service Advisor

Leachman Buick GMC Cadillac•Bowling Green, KY

13d•Onsite

About The Position

At Leachman, we believe in hard work driven by the desire for success. We work as a team to pursue excellence daily. Things occur that we cannot control but we will not allow it to affect our pursuit of excellence, our discipline, our attitude. In these situations, we must be solution oriented. Our commitment to our culture and process will lead us to success. We will not look at the "scoreboard" but will grade ourselves by how well we worked the process that day. Our Mission is to exceed our customer's expectations in every way by providing a level of service that separates us from others in our industry. We will make "Leachman Automotive" a household name in the communities we serve. Our vision is to be the best dealership group in the USA. We will pursue growth and aim to be the most successful dealership in the South, while providing the best workplace for employees, the best experience for our customers, and be a pivotal part of each community we serve. We believe that each employee contributes directly to Leachman's growth and success, and we hope you will take pride in being a member of our team.

Requirements

Service advisor experience preferred
Basic computer’s skills.
Solid Communication Skills.
People-Oriented.
Leadership skills,
Active Listening skills.
Time-management skills.
Basic understanding of GM vehicle operating systems helpful.
Valid and clean Driver’s record for the past two years
Pre-employment background check and drug screening required.

Responsibilities

Provide warm welcoming greets and departures.
Ensures customers receive prompt, courteous service while displaying empathy delivering difficult news.
Provides excellent concierge support to all customer requests.
Tags, adds protectors, drives, and parks vehicles to be serviced, as needed.
Keeps service lane moving, including directing Service Porters.
Prepares work orders with keeping sales maximized and warranty coverage effectively utilized.
Works closely with parts department to execute timely repairs.
Distributes work between technicians efficiently keeping their time maximized.
Properly communicates and verifies all required warranty as needed.
Properly uses the computer systems as required for the entire service cycle.
Obtains approvals for repair estimates from customer and warrantor.
Receives and properly accepts new GM inventory.
Maintains an organized and clean Service area.
Follows proper cash handing systems.
Effectively handles difficult customer situations.
Encourages team to maintain high level of positive energy with customers and one another.
Maintains a professional and well-groomed Leachman image.
Completes all required training as needed.