Service Advisor

Luther Kia of Bloomington • Bloomington, MN

10d

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. You should be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role includes greeting vehicle owners, explaining the repair process, and helping customers throughout their service visit. Individuals new to the automotive industry are welcome, especially those with experience in customer service, retail sales, restaurants, or hospitality. Compensation is commission-based, with stated earnings of $42,000–$110,000 per year.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check.

Nice To Haves

• Experience is preferred.
• Previous experience in customer service, retail sales, the restaurant industry, or hospitality is welcomed.

Responsibilities

• Oversee the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability.
• 401(k) with match.
• Health Savings Account (HSA) or flexible spending account.
• Life insurance.
• Paid vacation.
• Employee discounted pricing.
• Growth opportunities.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed