Service Advisor

Mazda of Claremont • Claremont, CA

9d

About The Position

Universal Mitsubishi seeks a motivated Service Advisor to help deliver the service and value customers expect from the dealership. The role oversees service orders and workflow in the Drive Lane, supports customers throughout their service experience, and coordinates the work of technicians and service department employees. The Service Advisor also contributes to customer satisfaction, warranty administration, department training and supervision, and collaboration with dealership management.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and the flow of the Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and perform assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians’ daily available time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as needed.
• Oversee warranty claims administration, as well as training and supervision within the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with the factory and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid vacation
• Paid training
• Discount on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed