Service Advisor

Wilson Ford Lincoln • Saginaw, MI

5d

About The Position

Wilson Ford Lincoln is seeking a dedicated Service Advisor to join its team in Saginaw, Michigan. The Service Advisor is the key point of contact between customers and the service department, helping deliver an exceptional customer experience while facilitating efficient service operations. The role involves assessing customers’ vehicle service needs, preparing repair orders, coordinating service work, keeping customers informed, maintaining records, and addressing concerns.

Requirements

• Prior experience in a service advisor or customer service role within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and software applications.

Nice To Haves

• Basic understanding of automotive systems and repair processes.

Responsibilities

• Greet customers promptly and courteously and assess their vehicle service needs.
• Write repair orders accurately and clearly communicate recommended services and repairs to customers.
• Coordinate with technicians to ensure timely and quality service delivery.
• Provide updates to customers during the service process and follow up upon completion.
• Maintain detailed records of customer interactions and service transactions.
• Collaborate with parts and service departments to manage inventory and workflow effectively.
• Resolve customer concerns professionally and escalate issues when necessary.

Benefits

• Competitive compensation package, with details to be discussed during the hiring process.
• Opportunities for career development and training.
• Supportive and team-oriented work environment.
• Employee discounts on vehicle service and purchases.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed