Service Advisor

Jenkins KIA of Cocoa•Cocoa, FL

87d•Onsite

About The Position

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

Requirements

Unrestricted driver's license
Clean driving record
Strong mechanical aptitude
Minimum of one year of dealer-level or large facility experience
Post-secondary automotive training
Certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification)
Strong technical and customer service performance record

Responsibilities

Meets/greets customers in person or on phone
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Manages delivery of required repair action by successfully setting and managing customer expectations
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Ensures appropriate parts inventory is maintained
Promotes a 'white-glove' environment to showcase the repair facility
Takes 'ownership' and accepts accountability for delivering outstanding service levels
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned