Service Advisor

NorthStar Auto • Cranberry, PA

11d

About The Position

North Star Auto is seeking a dedicated, customer-focused Service Advisor in Cranberry, PA. The Service Advisor is the primary point of contact for customers and helps ensure a smooth, efficient, and satisfactory vehicle service experience. The role works closely with service technicians to communicate customer needs and provide timely updates. It includes greeting customers, explaining estimates and service procedures, coordinating repairs and maintenance, maintaining service records, following up after service, managing schedules and workflow, and distributing work to technicians.

Requirements

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Ability to understand and explain automotive service and repair work.
• Strong organizational skills and attention to detail.
• Proficiency with basic computer applications and service management software.
• High school diploma or equivalent.

Nice To Haves

• Additional automotive certifications.
• CDK experience.
• GM certification.

Responsibilities

• Greet customers warmly and determine their vehicle service needs.
• Provide accurate estimates and clearly explain service procedures and costs.
• Coordinate with service technicians to support timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, vehicle history, and service requests.
• Follow up with customers after service to confirm satisfaction and address concerns.
• Manage service scheduling and workflow to maximize efficiency.
• Distribute work to technicians in a timely order.

Benefits

• Competitive annual compensation of $65,000 to $110,000, commensurate with experience and certification, paid bi-weekly.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Supportive and friendly team environment.
• Aggressive pay plans with unlimited earning potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED