Service Advisor

Lithia & Driveway•Miami, FL

81d•Onsite

About The Position

Doral Subaru, part of the Lithia & Driveway family, is seeking a motivated and experienced Service Advisor to join their customer-focused team. This role offers an opportunity to grow with a Fortune 500 company, represent a luxury brand, and achieve personal and professional goals. The Service Advisor will deliver attentive and professional customer service, communicate effectively with customers about vehicle status and needs, partner with technicians, introduce appropriate maintenance programs, and build strong customer relationships. The role requires representing the brand's commitment to excellence with a polished and professional demeanor and being part of a fun and supportive team.

Requirements

2–3 years of Automotive Service Advisor experience.
Strong active listening and communication skills.
Knowledge of vehicle mechanical and technical concepts.
Computer proficiency.
High attention to detail and organizational skills.
A polished, professional appearance and team-oriented mindset.
Valid Driver’s License with an acceptable driving record.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Deliver attentive and professional customer service.
Communicate effectively with customers regarding vehicle status, service needs, and recommendations.
Partner with technicians to identify vehicle issues and present solutions.
Introduce appropriate maintenance programs tailored to customer needs.
Build and maintain strong, long-term customer relationships.
Represent Acura’s commitment to excellence with a polished and professional demeanor.