Service Advisor

Kendall Auto Group•Vancouver, WA

11d•$78,000 - $110,000

About The Position

Kendall Auto Group is hiring a Service Advisor for the Hyundai Service team at Kendall Hyundai Vancouver. The Service Department is a fast-paced environment serving customers throughout the community. The Service Advisor is a primary customer contact, helping build lifelong service relationships by coordinating with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance. The role includes researching vehicle history, making informed recommendations, confirming work was properly performed and diagnosed, maintaining customer information, communicating throughout the day, and scheduling service appointments. The position suits candidates with strong customer service, communication, time-management, and work-ethic skills who can prioritize recommendations according to importance. Work is primarily indoors and may involve spending up to a full work shift on a PC, standing or walking short distances, and frequent telephone use.

Requirements

High-level customer service experience.
Strong time-management skills, work ethic, and communication skills.
Ability to make recommendations and prioritize items by importance for customers.
Valid driver’s license and a good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
Two years of service writing experience.

Responsibilities

Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make informed recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.

Benefits

Competitive pay plan with no cap on earnings; annual wages range from $78,000 to $110,000.
Substantial bonus program.
Career path development opportunities.
Competitive paid time off.
On-site Shop Manager assistance.
Fair dispatching and a teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean and safe shop with needed equipment.
Discounts on parts, service, and vehicle purchases for the employee and immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity.
Accident and illness supplemental plans.