Service Advisor

Earl Stewart Toyota•Lake Park, FL

23d•Onsite

About The Position

We are seeking a motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, ensuring they receive exceptional service throughout their vehicle's repair and maintenance journey. You will be responsible for greeting customers, accurately documenting vehicle issues, scheduling appointments, explaining services and costs, and maintaining clear communication throughout the repair process. This role requires strong customer service skills, automotive knowledge, and proficiency with dealership management systems. You will also play a key role in promoting preventive maintenance and ensuring customer satisfaction.

Requirements

Customer Service
Automotive Service Advising
Repair Order Management
Vehicle Maintenance Knowledge
Warranty Processing
Toyota Service Procedures
Estimating & Upselling
Communication & Problem Solving
Time Management
CDK, Reynolds & Reynolds, or Dealer Management Systems (DMS)
Microsoft Office Suite
Team Collaboration
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

ADP computer experience a plus

Responsibilities

Greet customers and provide exceptional customer service throughout the repair process.
Listen to customer concerns and accurately document vehicle issues on repair orders.
Schedule service appointments and coordinate workflow with technicians.
Explain recommended maintenance and repairs, including costs and estimated completion times.
Communicate repair progress and keep customers informed of any changes or additional service needs.
Prepare accurate estimates and process repair orders using dealership management systems.
Verify warranty coverage and submit warranty claims according to Toyota guidelines.
Inspect completed repairs for quality and ensure customer satisfaction before vehicle delivery.
Promote preventive maintenance services and recommend manufacturer-recommended repairs.
Handle customer questions, concerns, and complaints professionally to achieve high customer satisfaction scores.
Coordinate with the parts department to ensure timely availability of required parts.
Process payments and explain invoices upon vehicle pickup.
Maintain accurate customer records while complying with dealership and Toyota service standards.
Meet sales and customer service performance goals in a fast-paced dealership environment.
Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers