Service Advisor

Tulsa Hyundai•Tulsa, OK

About The Position

Tulsa Hyundai is seeking an experienced Automotive Service Advisor with a proven record of customer care and results. The Service Advisor manages each customer visit from write-up through delivery, establishes a clear plan with the customer, keeps the shop informed, and follows up proactively. The role is part of a fun, fast-paced work environment that rewards a driven, passionate, and focused work ethic. The employer offers competitive pay, benefits, and advancement opportunities. Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group focused on automotive retailing. It owns and operates several dealership franchises and collision centers in Oklahoma, with a stated focus on providing customers the best experience through the Ted Moore Difference. Applicants should submit a resume and be prepared to discuss a specific work result as a service advisor and how they handled a repair that was at risk of missing its promised completion time. Candidates invited to interview should bring professional references who can verify their work and performance.

Requirements

Prior experience as an automotive Service Advisor managing personal repair orders and customer relationships.
A positive performance record that can be discussed in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business, or declined-service follow-up.
Initiative to act on aging repair orders or missed promises.
Judgment to involve the appropriate teammate when help is needed.
Submit a resume.
Bring professional references to the interview who can verify work and speak to performance.

Responsibilities

Listen to customers' concerns, document them accurately on repair orders, and agree on when the customer will next receive an update.
Call customers who drop off their vehicles and walk them through the technician's inspection video.
Explain inspection results, recommendations, and pricing, and ask customers for authorization.
Help customers prioritize recommended work and offer to schedule remaining work when needed.
Track open repair orders and coordinate with technicians and parts.
Contact customers when pricing or timing changes.
Review completed work with customers at pickup and follow up on outstanding concerns.
Help teammates reach customers when answers are needed.