Service Advisor - Truck Care

Love's Travel Stops & Country Stores • Menomonie, WI

13d

About The Position

Love’s is seeking a customer-focused Service Advisor for Truck Care. The Service Advisor listens to customers’ concerns, recommends appropriate solutions, and helps get customers back on the road quickly while supporting sales of service, repairs, and parts. The role coordinates communication between customers and technicians, manages customer expectations, and ensures a high level of service.

Requirements

• Ability to work flexible shifts, including nights, weekends, and sometimes holidays.
• Previous experience as a service manager or supervisor.
• Previous mechanical experience.
• Ability to lift up to 50 pounds and bend occasionally.
• Excellent communication skills.
• Basic math and computer skills.

Responsibilities

• Greet customers in person or by phone and provide exceptional customer service.
• Listen to customers’ descriptions of problems or needed service.
• Determine the required service based on diagnosis and prepare repair orders.
• Estimate the time and cost of repairs.
• Advise customers about other available services.
• Obtain customer agreement before repairs are performed.
• Manage delivery of required repair actions, set and manage customer expectations, and take accountability for service levels.
• Clearly explain the requested service for each truck.
• Act as a liaison between customers and technicians.
• Maintain documentation, including purchase orders, invoices, and work orders.
• Verify final invoices and reconcile work performed with charges.

Benefits

• Medical, dental, vision, and life insurance plans.
• Flexible scheduling.
• Road to Success career development program.
• On-the-job training.
• Competitive pay, paid weekly.
• Holiday pay.
• 401(k) with matching contributions.
• Quarterly bonus opportunity.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed